in

Tesla Just Did Something Really Good, Making It Right To a Model S Owner



According to Teslarati, Tesla has officially replaced a Model S Plaid that was totaled by a Service Center employee following a wheel bearing replacement. The owner, Jeff, updated us on the situation this morning and told us Tesla did replace the car, but he is waiting for significant financial reimbursement from the automaker.

Here is the story’s background.

“Earlier this month, Teslarati reported that Jeff, a Model S Plaid owner, received a call from the Tesla Service Center in Plano, Texas, after a routine service appointment when the vehicle had only a few thousand miles. Jeff was told by Tesla that his car had been totaled by a Service Center employee, and police reports recovered by Teslarati showed the employee was found liable for the accident and charged with “Failure To Yield – Stop Sign.”

“Tesla had not given Jeff a loaner vehicle nor had obliged with a previous statement that made him believe they would replace his vehicle with a clone located at a Showroom in Texas. While Tesla partially abolished its policy of providing loaners or Uber credits, Jeff’s situation was slightly different. Jeff and Tesla were at a standstill until our coverage. Less than an hour after we published the story, Jeff had been contacted by Tesla and told to remain patient.

Three days after the story, Jeff contacted me and told me that Tesla had a Model S Plaid on the way from Fremont. Jeff was hoping to take delivery by September 18, as he spends half the year at a vacation home in Mexico. Jeff ultimately delayed his trip to take delivery of the vehicle yesterday on September 20.

“Tesla had not given Jeff a loaner vehicle nor had obliged with a previous statement that made him believe they would replace his vehicle with a clone located at a Showroom in Texas. While Tesla partially abolished its policy of providing loaners or Uber credits, Jeff’s situation was slightly different. Jeff and Tesla were at a standstill until our coverage. Less than an hour after we published the story, Jeff had been contacted by Tesla and told to remain patient.

Three days after the story, Jeff contacted me and told me that Tesla had a Model S Plaid on the way from Fremont. Jeff was hoping to take delivery by September 18, as he spends half the year at a vacation home in Mexico. Jeff ultimately delayed his trip to take delivery of the vehicle yesterday on September 20.”

“I’m still liable for more than $252,000 to replace a car I could purchase for $160k,” Jeff said. He paid Tesla over $50,000 to relinquish a loan on the previous vehicle. However, upon picking the vehicle up, Jeff said Tesla took an additional $137,000 out of his account. “This has been the most dysfunctional process I’ve ever seen in my life,” he added.

#trending #modelsplaid #electricvehicle

This is Armen Hareyan from Torque News. Please follow us at https://twitter.com/torquenewsauto on Twitter and https://www.torquenews.com/ for daily automotive news.

Reference
Teslarati https://www.teslarati.com/tesla-model-s-plaid-totaled-by-service-center-employee-leaving-owner-without-answers/
Teslarati https://www.teslarati.com/tesla-model-s-plaid-service-center-totaled-update-resolved/

6 Comments

  1. I can stay as a new Model Y long range on her Tesla does not know what one hand is doing from the other. my car has very bad door alignment issues and a hatch issue and the sales person took my phone and schedule an appointment on September 5 just a few weeks after my pick up date but the Thursday before that I got a message from Tesla saying they Obviously could not keep that appointment since that was Labor Day and made me rescheduled now it’s gonna be tomorrow September 22

  2. I'm a HUGE tesla fan … BUT, customer support issues seem to be everywhere these days. The money should be returned within 10 days?????? It should have been returned BEFORE they contacted the owner whose vehicle was totalled and that should have happened immediately. The pain should have been experienced by Tesla, NOT the customer who did NOTHING WRONG.

  3. messy but at least they are getting it cleared up… Unusual situation is going to cause unusual path to resolution. Probably do need to have a small handful of empowered situation handlers at Tesla for these rare but weird situations.